Return and refund policy

Last updated: Monday 6 October 2025

At CAPER, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day free return policy in accordance with EU consumer protection regulations.

1. Eligibility for Returns

You may return your order within 14 calendar days from the date you receive it.
To be eligible for a return:

• The item must be unused, unworn, and in its original packaging.

• Proof of purchase (order confirmation or receipt) is required.

• Returned items must include all tags, accessories, and manuals (if applicable).

2. Free Returns

We cover the return shipping cost for orders eligible under our 14-day policy. You will receive a prepaid return label upon request via email.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personalised or custom-made items

• Items damaged by misuse, negligence, or normal wear and tear

4. Refunds

Once your return is received and inspected, we’ll send you an email confirmation.
Approved refunds are processed within 5–10 business days to your original payment method.

5. Exchanges

We currently don’t offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

6. Damaged or Defective Items

If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or full refund at no cost.